Valid since May 25th, 2018.
We collect, store, and process your personal data only for predefined purposes. Purposes for processing your personal data are:
A) Fulfilling our contractual obligations:
B) Controller’s legitimate interests:
C) We can also process your personal data if it’s necessary because of a legal obligation or a legal authority decision.
We collect personal data about you mainly from yourself when you contact us or use our services. Typically, we get the following personal data from you:
Depending on the selected service level, we gather the following information to produce REMUC services:
We also collect personal data about our website visitors with Google Analytics, so that we could analyse our website use, develop it further and for targeting relevant marketing content for our customers and website visitors.
We make sure that we always have a legal basis to process your personal data. We process your data on a on the following basis:
Primarily your personal data is processed by people within our own organization. We also outsource some parts of the processing to third parties, such as the data systems used to store and process personal data. In these situations, we make sure with contracts and otherwise that the confidentiality of your personal data is secured, and data is otherwise processed lawfully. We may also disclose information to fulfil our other contractual or legal obligations or when a legal authority requires a disclosure. We may also disclose your personal data if we are a party of a business sale, such as a merger or an acquisition.
Any personal data regarding REMUC services is not not transferred outside the EU. Customer service data is processed on our service provider’s servers which may reside either in European Economic Area or US. We make sure that your data is transferred and processed in a legal manner with adequate safeguards.
We will not store your personal data for longer period than is necessary for its purpose or required by contract or law. The storage times for personal data may vary based on its purpose and the situation:
|Type of data||What does it consist of?||Storage duration|
|Customer service data *)||Customer service data consists of information you have yourself given when communicating with REMUC support||3 years|
|REMUC devices’ usage data||Device status and event information, geographical location data||Basic service:
At least 5 years
|REMUC account data *)||Information given on REMUC account creation||Until account is deleted|
|Web and mobile client login data||Server logs all mobile and web application logins||7 days|
|Payment history||REMUC service subscription, SIM card payments, purchases made in web shop.||10 years|
*) Not explicitly required when using basic REMUC service. REMUC account is required, though, when using Driver’s log/Premium service.
For some data, legislation sets obligations for longer storage durations, for example in the following cases:
Your data is stored on the servers provided by our service providers, which are secured according to general industry standards and practices. We consider and keep your personal data confidential and do not disclose them to anyone else than those who need it for their work or confidentially to our customers based on contracts we have made with them. Access to your personal data has been protected with user-specific logins, passwords and user rights.
If you don’t provide us some of your personal data or allow processing of it, it is very likely that we cannot serve you and fulfil the purpose of our business. Some data is marked with an asterisk in “How long is my data stored?” section. This means that the particular information is not prerequisite for basic service to function.
Withdraw your consent
If we process personal data based on your consent, you can at any time withdraw your consent by notifying us, for instance by sending email to firstname.lastname@example.org. In practise this means service termination.
Access to data
You have the right to have confirmed if we are processing your personal data and to know what data we have about you. In addition, you have right to some supplemental information described in the law about the processing activities.
Right to have errors corrected
You have the right to request that we correct any inaccurate or outdated personal data we have about you.
Right to object processing
If we process your personal data based on public interest or our legitimate interest, you have the right to object processing of your data, to the extent that there is no such significant other reason that would override your rights, or the processing is not necessary for handling legal claims. Please notice that in this situation we may not be able to serve you anymore.
Right to restrict processing
In certain situations, you have the right to require that we restrict processing of your personal data.
Right to data portability
If we process your personal data based on your consent or fulfilling of a contract, you have the right to require transfer of the data you have provided to us to another services provider in a commonly used electronic format if it is regarded secure and technically possible.
You can execute and use your rights by contacting us, for instance by sending email to email@example.com. In such case, we ask you to provide us your name, contact details, phone number as well as a copy of valid personal ID, such as a driver’s license or passport, so we can verify your identity. If you consider that the processing of your personal data is not lawful, you can always also make a notification to a supervisory authority.
Tullivahdinkatu 1 C 1
+35810 3284 100
Data protection officer: