REMUC needs a SIM card with a data plan to be able to connect to network. There might be a Embelin-supplied SIM card installed in the device so in that case you just need to renew the card subscription. Install REMUC mobile app from phone app store, launch the app and follow on-screen instructions.
REMUC-3 quick guide
REMUC-3 PLUS quick guide
If you get a message that device already has previous users, see “I replaced my mobile phone and I can’t connect to REMUC anymore.”
If device (REMUC-2, REMUC-3) does not have a SIM card at all, you can order a new one eg. from our web store. See “Do I need a separate SIM card for REMUC?”.
Also, launch mobile app and remove REMUC pairing via “Menu” >> “Remove device”.
If there is an Embelin-supplied SIM card in the device, you can leave it as it is. Cards are Embelin Ltd.’s property and user has no responsibilities for the card after selling the car.
When pairing a new mobile application with REMUC in a situation where there is previous REMUC users, an approval is requested from other users. This approval can be bypassed with REMUC use button: hold button pressed for 10 seconds to reboot REMUC. This adds the new user automatically.
By default REMUC-2 does not have GPS, unless it was ordered with a GPS-option. Older REMUC-2 models have an internal GSM antenna.
REMUC-3 PLUS can be identified by the SIM slot sticker:
You can login to My REMUC service either be using the mobile application or with a REMUC account. Logging in with device ID is not supported anymore.
Login with mobile application:
How to reset REMUC account password:
REMUC usage requires a separate SIM card with data connection enabled. Flat rate data is strongly advised. High data bandwidth is not required, 256kbps is well enough. A plain SMS plan is not adequate for normal REMUC use. We strongly advise against prepaid SIM cards and will not give support for such cases where prepaid card causes communication problems.
SIM card size is a so called mini-SIM, 25x15mm.
REMUC-2/REMUC-3: All these devices shipped in Finland include a pre-installed Embelin SIM card with 2 month use credit. This SIM card works in Elisa network in Finland. A used REMUC might have either an Embelin-supplied SIM card which can be reused, or previous customers card which most likely does not work anymore and needs replacing. For REMUC-2 and REMUC-3, REMUC-compatible SIM cards can be ordered from our web store (Finnish only for now).
REMUC-3 PLUS: All REMUC-3 PLUS devices have a SIM card which is included in the yearly subscription required to use REMUC-3 PLUS. This card works in most European countries.
Although there are no direct restrictions on using prepaid SIM cards (as long as there’s a data plan available), we strongly discourage on using them because prepaid cards tend to have a variety of activation routines, different data plans or no data plans at all. For this reason we can’t provide any SIM or connection related support in case a prepaid card is used. If you still want to use one, make sure the data connection works before inserting the SIM in REMUC.
You can renew the REMUC-3 PLUS subscription in My Remuc-service. My Remuc supports PayPal, PayTrail and the most common credit cards.
You can purchase 12 month credit for Embelin SIM card Finland in My Remuc-service. My Remuc supports PayPal, PayTrail and the most common credit cards.
If Embelin SIM card expires and subscription is not renewed in a reasonable time, the card shall be closed. Card must be either replaced with another or it can be reactivated via My Remuc -service with a separate fee.
REMUC handles all voltage controlled Eberspächer and Webasto models and bus controlled (WBUS) Webasto EVO models.
In most cases you do not need any additional devices. With Webasto, REMUC connects directly to Webasto’s own cable set. With Eberspächer there’s an installation cable that connects to heaters own connectors. Some cars with factory-installed heaters might require a 3rd party CANbus adapter, but in most cases REMUC is enough.
Most probably. Unfortunately, keeping a 100% valid compatibility list is beyond our capabilities as heater models, installations and their connections may vary greatly between car makers and models. Ask your car mechanic for more information.
Webasto ThermoConnect is a GSM controller made by Embelin and product sold by Webasto through it’s supply chain. Feature-wire ThermoConnect is identical to REMUC but the two applications are not compatible: REMUC is controlled with REMUC application and Webasto ThermoConnect with ThermoConnect application.
Yes it can.
REMUC application is available on all Android and Apple iPhone/iPad devices. Though it can be installed from store, Window phone is not supported anymore. For Webasto ThermoConnect it’s not available at all.
Your previous mobile phone is still paired as a REMUC user and pairing new phones require confirmation from one of the earlier paired mobile phones. There are three ways to solve this in case you don’t have the previous phone with you anymore: